How to request the deletion of your personal data from taxi service Yango
Information security now!
Have you used the taxi service Yango and would like Yango to delete all of your personal data from their servers? Did you know that you can directly request Yango to delete your personal data on the basis of the EU’s General Data Protection Regulation (GDPR)?
On 4 August 2023, the Finnish Data Protection Ombudsman issued an interim order to Yandex LLC and Ridetech International B.V. to suspend the transfer to Russia of any customers’ personal data that is collected in the Yango taxi service (External link), and to cease the processing of the personal data collected (External link). On 29 August 2023, the Finnish Data Protection Ombudsman issued a new decision to postpone the enforcement of the interim order to 26 September 2023 (External link). The interim order to suspend the transfer of personal data will therefore come into effect on 27 September.
How to request Yango to delete your personal data in practice
If you would like Yango to delete your personal data, you can request Yango to delete the collected data on the basis of the EU’s General Data Protection Regulation (GDPR). The deletion request must be presented directly to Yango, meaning that other parties, such as Traficom’s National Cyber Security Centre Finland, cannot do it for you.
Instructions for submitting a deletion request
These instructions provided by the Finnish Transport and Communications Agency Traficom’s National Cyber Security Centre Finland describe one way of presenting a personal data deletion request to Yandex LLC and Ridetech International B.V., the provider of Yango.
You can submit your deletion request via email to ams-office@yandex-team.com.
THE DELETION REQUEST CAN BE FORMULATED AS FOLLOWS, FOR EXAMPLE
Email subject line: Requesting deletion of my personal data according to GDPR Article 17
If you use an email address to log in to Yango, enter the following as the body of the email:
I am writing to request the deletion of all my personal information as well as my travel history from all Yango's data storages under GDPR Article 17. My Yango user account is authenticated with email address [add your email address here if you have used it for logging to Yango].
Best regards,
[Add your signature here]
If you use a phone number to log in to Yango, enter the following as the body of the email:
I am writing to request the deletion of all my personal information as well as my travel history from all Yango's data storages under GDPR Article 17. My Yango user account is authenticated with phone number [add your phone number here if you have used it for logging to Yango].
Best regards,
[Add your signature here]